Guest Attendance COVID-19 Protocols – Baxter Arena (Effective Wednesday, February 16, 2022)

In accordance with today’s announcement from the Douglas County Health Department, Baxter Arena has announced that its current face-covering mandate is no longer in effect for public events. Visitors are still encouraged to wear facial coverings, but they are no longer required.

This policy is subject to change as Baxter Arena monitors local, state, and national health trends.

Baxter Arena will remain at 100% capacity, with no social distancing. Signage and floor decals will be located throughout entrances, security check points, concession stands and other areas of Baxter Arena to promote physical distancing. Hand-sanitizing stations will also be available at all entrances, concession stands and throughout various locations in Baxter Arena.

Guests are encouraged to purchase tickets online at, or charged by phone at 1.800.745.3000 or 402.554.2001.

The Box Office at Baxter Arena is now open for sales to the general public. Our windows are open Monday through Friday from 10 A.M. to 6 P.M. inside the lobby of Baxter Arena.

Baxter Arena will remain a cash-free environment.

An inherent risk of exposure to COVID-19 exists in any public space where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks arising from the risk of contracting COVID-19, whether occurring before, during, or after the event, however caused or contracted. You agree to comply with all applicable laws and directed health measures as well as the safety protocols and procedures complemented by Omaha Athletics and Baxter Arena with regard to COVID-19. You also waive all claims against the University of Nebraska Board of Regents, Omaha Athletics, Baxter Arena, and any other person associated with this event, except for claims arising out of the grossly negligent conduct of the foregoing parties.

Additional questions can be direct via email to

The following additional protocols will be enforced:

Baxter Arena is a CLEAR BAG venue. Clear bags and small clutch-sized purses are the only bags allowed at entry.

To view the clear bag policy in detail, please visit:

Baxter Arena Clear Bag Policy

Baxter Arena is a part of the Do Right Right Now campaign to help stop the spread of COVID-19

Baxter Arena is staffing additional custodial crews before, during and after events who routinely use disinfectant for daily cleaning procedures. Cleaning solution with claimed effectiveness against coronavirus is in regular use throughout the building, and each room is methodically sanitized after use. Areas of frequent human contact (restrooms, hard surfaces, doorknobs) are cleaned multiple times a day.

Out of an abundance of caution for the health and safety of our student-athletes and fans amid regional increases in COVID-19 transmissions, attendees at Baxter Arena athletic events will be asked to wear a mask upon entry effective immediately.

This policy is subject to change as Baxter Arena monitors local, state, and national health trends. For UNO Campus Mask Guidance click here

Food and Beverage provided by SAVOR Omaha will be in operation with the following changes:

Concession stands will operate as “cash free” environments. All major debit and credit cards will be accepted.

Concessions will be open with plexiglass barriers in place for the safety of staff and guests.

All food and beverage products in both concessions and premium areas will be served either in enclosed containers or wrapped. Only bottled, non-alcoholic beverages and canned beer will be served.

No fountain sodas or draft beer will be available, and all mixed alcoholic beverages will be served with lids.

Reminders are posted throughout Baxter Arena to encourage social distancing, to mark entrances and exits and to promote good hygiene.

Hand sanitizing dispensers are placed at guest and employee entrances as well as throughout the facility. Additionally, both visitors and staff members are outwardly encouraged to carry personal sanitizers.


*UPDATED NOTICE (5/3/21) – The Baxter Arena box office is now open for in-person sales. The box office is open from 10 a.m. to 5 p.m., Monday through Friday. 

Tickets can be purchased, online at, or charged by phone at 1.800.745.3000 or 402.554.2001.

IMPORTANT: Baxter Arena is accepting admission via tickets on our mobile app (download via Google play store or Apple store – “Omaha Mavericks Athletics”) or via cell phone (save to Google wallet/Apple wallet via site).

We are also accepting print at home tickets – you can access print at home via computer at

All tickets will be digital and scanned with limited staff member-to-guest contact.

All seats will be reserved, and guests are required to sit in their assigned locations to aid contact-tracing requirements as needed.

In the event of a postponement, fans who have purchased tickets for the postponed event may use them on the rescheduled dates or redeem them for any remaining home games during the season by emailing the Baxter Arena Ticket Office at  All future dates are subject to ticket availability.

Baxter Arena Box Office
2425 S. 67th Street
Omaha, NE 68182

Monday through Friday
10:00 a.m. to 6:00 p.m.

The Will Call and Pass List will be located at one of the Baxter Arena box office windows. If your tickets are at will call, or your name is located on the pass list, please go to the Baxter Arena box office and present identification to the box office attendee to receive your tickets.