In accordance and approved by the Douglas County Health Department Baxter Arena will reopen its doors to outside events. All guests will be required to wear face coverings and maintain physical distancing in and around Baxter Arena. Signage and floor decals will be located throughout entrances, security check points, concession stands and other areas of Baxter Arena to promote physical distancing. Hand-sanitizing stations will also be available at all entrances, concession stands and throughout various locations in Baxter Arena.

An inherent risk of exposure to COVID-19 exists in any public space where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks arising from the risk of contracting COVID-19, whether occurring before, during, or after the event, however caused or contracted. You agree to comply with all applicable laws and directed health measures as well as the safety protocols and procedures complemented by Omaha Athletics and Baxter Arena with regard to COVID-19. You also waive all claims against the University of Nebraska Board of Regents, Omaha Athletics, Baxter Arena, and any other person associated with this event, except for claims arising out of the grossly negligent conduct of the foregoing parties.

*All implemented measures will adhere to Nebraska Department of Health and Human Services guidelines.

Additional questions can be direct via email to info@baxterarena.com

 

The following additional protocols will be enforced:

Baxter Arena is a CLEAR BAG venue. Clear bags and small clutch-sized purses are the only bags allowed at entry.

To view the clear bag policy in detail, please visit:

Baxter Arena Clear Bag Policy

Guests should anticipate socially distanced floor markers at the entrance of Baxter Arena awaiting security screenings, in front of the box office and concession stands and outside of restrooms. Social distancing signage will be visible to visitors as they approach the facility; crowd managers will also issue verbal reminders for entering guests to observe appropriate spacing. Elevators will be available for guest use, however, limit four (4) guests per use. Employees will continue the practice of avoiding physical contact with guests.

Baxter Arena is a part of the Do Right Right Now campaign to help stop the spread of COVID-19

Baxter Arena is staffing additional custodial crews before, during and after events who routinely use disinfectant for daily cleaning procedures. Cleaning solution with claimed effectiveness against coronavirus is in regular use throughout the building, and each room is methodically sanitized after use. Areas of frequent human contact (restrooms, hard surfaces, doorknobs) are cleaned multiple times a day.

Per mandate from the City of Omaha, face masks are required to enter this facility. Also, as recommended by the CDC, public-facing Baxter Arena event staff members are required to wear face masks. This is subject to change based on state or county health directives.

Food and Beverage provided by SAVOR Omaha will be in operation with the following changes:

Concession stands will operate as “cash free” environments. All major debit and credit cards will be accepted.

Concessions will be open with plexiglass barriers in place for the safety of staff and guests.

All food and beverage products in both concessions and premium areas will be served either in enclosed containers or wrapped. Only bottled, non-alcoholic beverages and canned beer will be served.

No fountain sodas or draft beer will be available, and all mixed alcoholic beverages will be served with lids.

Food and beverages may only be consumed when guests are in their seats.

Reminders are posted throughout Baxter Arena to encourage social distancing, to mark entrances and exits and to promote good hygiene.

Hand sanitizing dispensers are placed at guest and employee entrances as well as throughout the facility. Additionally, both visitors and staff members are outwardly encouraged to carry personal sanitizers.

Unfortunately, due to COVID-19, the Omaha hockey team will postpone their post-game win celebration of singing the school fight song in the west entrance lobby. The team will replace this tradition for the season with an alternate celebration to be determined by Coach Gabinet and the team.

Seating limitations will be dependent on permitted capacity on the event date. In the arena bowl, every other row may be occupied with no more than six people seated together. Seating will be staggered throughout to accommodate social distancing parameters. Seats that may not be used will be marked off. Groups may not exceed six people. Guests are prohibited from accessing the ice surface/playing floor/courtside/event level of Baxter Arena at all times.

In addition to pre-determined seating charts, socially distanced floor markers for guests waiting in line at the box office, restrooms and concessions, as well as general capacity restrictions will be in effect throughout Baxter Arena for the foreseeable future.

Seating configurations will utilize social distancing guidance from the Nebraska Governor’s office. Additional staffing maybe necessary to help enforce social distancing guidelines.

Guests will be expected to limit their movements in and around Baxter Arena to reduce congestion.

Guests are expected to practice physical distancing when entering the arena.

Guests are expected to practice physical distancing when exiting Baxter Arena.

Additionally, Baxter Arena will be cleared immediately after each event to help prevent groups from gathering and continue a safe, socially distanced space. This will include Baxter Arena staff, coaching staff, student-athletes, fans, etc.

HOW TO PURCHASE

*All tickets must be purchased in advance of the event you are wanting to attend. There will be no walkup sales on game days to prevent congestion in the lobby.*

Tickets can be purchased, online at www.ticketmaster.com, www.omavs.com/MyMav or charged by phone at 1.800.745.3000 or 402.554.2001.

IMPORTANT: Baxter Arena is accepting admission via tickets on our mobile app (download via Google play store or Apple store – “Omaha Mavericks Athletics”) or via cell phone (save to Google wallet/Apple wallet via www.omavs.com/mymav site).

We are also accepting print at home tickets – you can access print at home via computer at www.omavs.com/MyMav.

All tickets will be digital and scanned with limited staff member-to-guest contact.

All seats will be reserved, and guests are required to sit in their assigned locations to aid contact-tracing requirements as needed.

In the event of a postponement, fans who have purchased tickets for the postponed event may use them on the rescheduled dates or redeem them for any remaining home games during the season by emailing the Baxter Arena Ticket Office at unotickets@omavs.com.  All future dates are subject to ticket availability.

BAXTER ARENA BOX OFFICE ADDRESS:
Baxter Arena Box Office
2425 S. 67th Street
Omaha, NE 68182

BAXTER ARENA BOX OFFICE HOURS:
Monday through Friday
10:00 a.m. to 6:00 p.m.*

*The box office will not be available for in-person ticket sales. For ticket inquires please contact us by email at unotickets@omavs.com or via phone at 402-554-2001.

The Will Call and Pass List will be located at one of the Baxter Arena box office windows. If your tickets are at will call, or your name is located on the pass list, please go to the Baxter Arena box office and present identification to the box office attendee to receive your tickets.