Welcome to Baxter Arena. In order to make your visit both pleasant and memorable, this guide will help you discover everything you need to know about Baxter Arena from “A to Z.”
Baxter Arena opened to the public in October 2015, the end product of a joint community/university partnership led by Heritage Services of Omaha which raised $90 million for its construction and additional infrastructure improvements.
The arena is a vibrant community asset, serving as the home of University of Nebraska Omaha hockey, men’s and women’s basketball and volleyball as well as concerts, civic events, campus recreation, youth hockey, figure skating and curling.
The building seats 7,500 with additional space for standing room. It features a competition/event arena as well as the Holland Ice Community Rink, named in honor of Dick Holland, Omaha resident and lead donor to the project.
The first steel for the arena was erected in the spring of 2014 and during the course of its 18-month construction, neighbors and businesses in Omaha’s bustling Aksarben Village community watched the building take shape south of Center Street and adjacent to the Papio Creek.
In June of 2015, it was announced that Omaha based Baxter Auto had secured the naming rights as part of a 10-year agreement with the university.
Baxter Arena is the cornerstone of a larger plan for Omaha Athletics on the former Chili Greens property to the west. The area is envisioned as the future site of a baseball and softball complex which would bring almost all of UNO’s 15 NCAA Division I sports to campus. Future planning includes tennis courts and an indoor track.
The arena was developed by the Tetrad Property Group of Omaha with HDR serving as the lead architect on the project. Primary construction of the arena was performed by Omaha-based Kiewit, Inc.
Baxter Arena meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, phones, ATMs and counters are accessible to guests with disabilities. Additional services are listed below.
For special accommodations or questions, please call 402.554.6200 or email firstname.lastname@example.org.
Baxter Arena is equipped with automated external defibrillators (AED), which can save lives in the event of sudden cardiac arrest. There is (1) next to the Holland Ice Skate Shop, (1) on the concourse near Section 107, and (1) in the hockey training room. In the event of an emergency, please notify the nearest staff member.
Nebraska and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at Baxter Arena.
The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event.
We encourage guests to drink responsibly and not to drive after drinking. Ask a staff member if you need taxi or Uber information.
For your convenience, ATM machines are available on the Event Level near the Holland Skate Shop as well as on the concourse near Section 119.
Credit cards and debit cards are accepted at all concession stands.
Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner.
Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited if requested by the event. Please visit each individual event page on the Baxter Arena website to see if signs are prohibited.
For most events, at the request of the artists and/or leagues, cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. Baxter Arena reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during all events.
Camera policies are subject to change and will vary by event. Please visit each individual event page on the Baxter Arena website for each show’s camera policy.
Savor – Catering by SMG will meet your food & beverage service needs whether you are planning a business lunch, corporate event, formal dinner, private party, or any other social affair. Savor offers a diverse menu to satisfy any occasion or our Executive Chef can customize a menu for you. Catering is available on-site or at the location of your choice. Contact Savor at 402.554.6222.
Cellular phones are permitted provided their use does not prevent other guests from enjoying the event. The use of camera and video features may be restricted if requested by the event.
Baxter Arena features a broad range of dinner, snack, dessert, and beverage items during events. Savor – Catering by SMG offers not only the usual items most find standard to an arena experience but presents unique selections while making quality a top priority. Our four main concession stands are located in every corner of the arena along with several portables selling items such as nachos, barbecue, domestic beer and microbrews.
For concession offerings and locations, click here.
Baxter Arena wants you to enjoy your visit and have a safe trip home. If you feel you may be intoxicated, please notify someone who can help you get to your destination. Baxter Arena allows taxi and Uber pick up as well.
Baxter Arena is located at the corner of 67th and Center Street in midtown Omaha with a physical address of 2425 S. 67th Street.
From I-80 East or West bound, exit at 72nd Street and go north. You can access the arena by turning right on Grover and left on 67th Street; by turning right on Spring St and left on 67th Street; or by turning right on Mercy and right on 68th Street.
From 1-80 East or West bound, exit at 60th Street and go north. Turn left on Arbor Street.
Charities and other non-profit organizations requesting donations or auction items from Baxter Arena should submit a written request to:
Attn: Mike Kemp
2425 S. 67th Street
Omaha, NE 68182
For most events, doors open 60 minutes prior to the start time of the event. This may vary by event. For specific information, please call Baxter Arena at (402) 554-6200 or check the event specific page on www.baxterarena.com.
Baxter has three elevators, two of which are for public use. The Main Elevator near Section 119 accesses the event and concourse levels. The North Elevator near Section 102 accesses the event, concourse, and suite level.
Baxter Arena staff members have been trained in emergency preparedness and evacuation procedures. Follow posted signs and listen to announcements for further instruction. Key employees are assigned to assist patrons with disabilities too safety. See emergency evacuation guide.
The Main Entrance to Baxter Arena is on the southwest side of the building facing Little Papillion Creek. The Main Entrance lobby holds the Box Office, Reception Desk, and entrance to Holland Ice. The North Entrance is on the northeast side of the building facing Aksarben Village and is only open during events.
For your safety, Baxter Arena has professionally trained emergency personnel on site during events. The First Aid room is located near the Main Elevator/Box Office. In the event of an emergency, please go to the first available officer or staff member for assistance.
In the fall of 2008 UNO implemented a single-stream recycling program. A single-stream program allows all recyclable products to be placed in one disposable bin which are located around the arena for your convenience.
In order to maintain a safe and enjoyable environment we ask that while visiting Baxter Arena guests be courteous to those around them and abide by building policies. Guests using foul or abusive language, behaving in an unruly manner or appearing intoxicated are subject to ejection and/or arrest.
The Guest Services desk is located on the main concourse behind Section 120. Guest Services provide guests a convenient location to obtain information, offer suggestions, voice concerns, and request assistance during events.
The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on Baxter Arena property without prior written authorization from Baxter Arena.
Baxter Arena is surrounded by several hotels. For a complete list of area hotels and attractions, please contact The Omaha Convention & Visitors Bureau at (402) 444-4660 or online at www.visitomaha.com.
During an event, you may inquire about lost & found items at the Guest Services desk. For inquiries following an event, please call 402.554.6200 during normal business hours or email email@example.com.
Lost children should be escorted to the nearest officer or staff member. The lost child will be assisted at a Guest Services location. If you become separated from your child or a member of your party, you will also want to contact the nearest officer or staff member.
Mav Experience is an app for iPhones and Androids made specifically for UNO sports and Baxter Arena. You can check out the latest sports highlights, team stats and roster, sports schedules, concession stand information including locations, price and menu items, and game day offers.
Free parking will be available on a first come, first serve basis. More than 2,400 stalls will be available. In addition to on-site parking, there will also be spots available on the upper levels of the parking garage at Aksarben Village. The furthest parking space from the premises is an eight-minute walk.
Baxter Arena features a club area with 820 club seats and access to the exclusive club lounge and dining area. There are also 17 suites. Proper tickets must be presented for access to these levels. For available seating options or for more information, please call Logan Mendez at 402-637-6236.
Offering prime locations in the lower bowl, Baxter Arena Club Seats put you in the center of all the action. Club Seat holders have the first right to purchase tickets for Baxter Arena events. In addition to spectacular sightlines and comfortable seats, club seat ticket holders receive access to the exclusive Club Lounge located directly behind the seating bowl, private restrooms and wider seats.
Any type of weapon, fake weapon or object resembling a weapon. This includes but is not limited to handguns, rifles, knives, straight edge razors, brass knuckles, swords, dangerous ordinance, Tasers, chains and all other categories of weapons, whether such items are real or replica weapons. This includes permit holders possessing or carrying lawfully concealed weapons in or around the facility. Weapons cannot be checked into Security or Guest Services.
- Alcohol / Drugs / Illegal Substances / Vaporizing Pens. Baxter Arena is a smoke-free facility so no smoking materials or E-cigs are permitted in the facility.
- Professional Cameras / Cameras with Lenses Greater Than 4” / Detachable Lenses / Tripods / Monopods / Selfie Sticks
- Audio or Video Recording Equipment
- Laser Pointing Devices / Glow Sticks
- Hover Boards / Heely / Skateboards / Rollerblades
- Artificial noise-making devices of any kind / Whistles / Air Horns
- Large Umbrellas / Golf Umbrellas
- Bubbles / Footballs / Frisbees / Balloons / Fireworks / Pyrotechnics / Confetti / Glitter / Aerosols
- Outside Food / Beverage (20 oz. or smaller empty clear plastic bottles will be allowed for water)
- Bicycles / Helmets / Chairs
- Obscene Clothing / Indecent Clothing
- Animals except service animals
- Any item deemed to compromise public safety
For your safety, once a person exits Baxter Arena during an event, re-entry is strictly prohibited, unless otherwise stated.
Baxter Arena offers a total of 11 restrooms including 4 unisex family restrooms. All restrooms include diaper-changing stations and are accessible to persons with disabilities.
Baxter Arena staff private security and off-duty Omaha police officers to provide security before, during and after events. Baxter Arena will base event security on the Homeland Security National Threat Advisory Level along with the performer’s rider.
Trained guide dogs or service animals are permitted to assist guests inside the arena. If special accommodations are required for your service animal, please notify us at the time of your ticket purchase. All other animals are prohibited.
Guests who require interpreting services during an event, should contact the Event Services Director by calling 402.554.6211 three weeks prior to the event.
In accordance with Omaha ordinances, smoking is prohibited in all public areas at Baxter Arena including the arena and concourse. This includes vaporizers and electronic cigarettes. A designated outdoor smoking area is located outside of each entrance, Main and North.
BOX OFFICE: Baxter Arena’s Box Office is located on the Southwest side of the building just inside the main entrance. Hours are 10 a.m. to 5 p.m., Monday through Friday. The Box Office accepts cash, Visa, MasterCard, (American Express) and Discover.
To inquire about tickets and ticket sales, contact the Box Office at 402-554-6287.
ONLINE at www.ticketmaster.com.
TELEPHONE: Tickets are available via telephone at 1-800-745-3000.
WILL CALL: When purchasing tickets by phone or online, you may choose to pick them up at Box Office Will Call. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Press and VIP tickets may also be picked up at Will Call prior to the event. A photo I.D. is required.
ACCESSIBLE SEATING: Accessible seats are available at each price level at Baxter Arena. Three companion tickets may be purchased with each wheelchair accessible ticket. Please indicate when buying tickets if you require accessible seating.
CHILDREN’S ADMISSION: Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call (402) 554-6200.
CANCELLATIONS: In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were purchased by phone or online, a refund will be applied to the credit card used to purchase tickets.
LOST TICKETS: Any lost or stolen ticket can be reprinted at Baxter Arena’s Box Office. The person who ordered the tickets along with the proper credit card and photo I.D. will be required.
REFUNDS: Please confirm your ticket selection at the time of purchase as tickets are non-refundable and cannot be exchanged.
RESALE OF TICKETS: The resale of event tickets on the grounds of Baxter Arena is strictly prohibited. To avoid problems with counterfeit or stolen tickets, or inflated prices, please purchase your tickets through authorized TicketMaster outlets only.
STOLEN TICKETS: Any stolen tickets need to be reported to Baxter Arena’s Box Office and the Omaha Police Department.
Accessible water fountains are available throughout Baxter Arena at the following locations:
Near Holland Skate Shop
Behind Section 107
Behind Section 113
Behind Section 119
Baxter Arena offers wheelchair service for guests who may need assistance to and from their seats. Please contact a Guest Services Representative for assistance. Wheelchair assistance is provided on a first-come, first-served basis.
Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during the event. If wheelchair assistance is necessary during an event, please notify the nearest staff member.
Free WiFi is available throughout Baxter Arena.